Hotels, in which the reception desk can not be staffed at all hours of the day and night, can now offer their guests a special service. Automatic Check-In-Terminals offer guests the opportunity to complete their own check in. ADM was contracted to develop a robust and long lasting customer service solution for a variety of Budget-Hotels.
This is how a Check-In-Console works
The reception desk in conference and other low budget hotels is not staffed 24 hours a day. In order to offer the guest flexible access to their booked room, however, some of these chains relied on Check-In-Consoles. This console is comprised of a robust touchscreen and an integrated credit card terminal. The guest enters their previously issued reservation number and conveniently pays with a credit card. Once payment has been made, the guest receives a code number, with which they can check into their room.
Fast and efficient – ADM’s Electronic Customer Solution
ADM provided the appropriate display technology for previously existing consoles. While the manufacturer of the terminals required a four month lead time for the delivery of the monitors, ADM was able to offer an obvious time saving solution. In order to ensure an especially fast deployment, ADM fitted the monitors to the mechanical templates of the console.
In order to accomplish this, ADM used an Open-Frame-Display,which the customer could integrate into the existing system without a problem. Together with the customer, it was decided to go with a Capacitive Touch Monitor. The industrial monitor is especially robust and can even withstand severe vandalism, which is a performance consideration when thinking about a free standing terminal. The perfectly fitted monitor offers the hotel a great cost savings and the guests a continuous service.
This is what ADM delivered
- 15.1“ TFT-LCD industrial monitor
- without frontal plate (open frame) for an integration into the existing system
- Screen; Capacitive Touch (robust and well protected against vandalism)
- Connectors: VGA, DVI
- Voltage supply: 230 V AC
15″ Open Frame Industrie Monitor mit VGA + DVI – Serie “Lizard”